Privacy Policy
How we collect, use, store, share, and delete your information — with a privacy-first approach.
Last updated: 2026
This Privacy Policy explains how Tonicvia(“Tonicvia”, “we”, “us”) handles the information and medical reports you share with us. Tonicvia is a medical travel coordination platform and is not a hospital, insurer, or emergency service.
Information we collect
- Contact details you provide (name, email, phone/WhatsApp, country).
- Treatment-related details and any medical reports you upload.
- Basic usage and analytics data to improve the website.
How we use your information
- To review your case and coordinate hospital and specialist opinions.
- To prepare estimated treatment costs and travel guidance.
- To communicate with you about your enquiry.
How we share your information
With your consent, we share relevant information only with the hospitals and specialists reviewing your case. We do not sell your personal or medical information.
Medical report handling
Medical reports are handled with access control and a privacy-first approach. You may request that we stop using or delete your reports at any time.
Data storage and deletion
We retain information only as long as needed to coordinate your enquiry or as required by law. You can request deletion by contacting us at support@Tonicvia.com.
Your choices
- Withdraw consent at any time.
- Request access to, correction of, or deletion of your data.
Cookies
We may use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings.
Contact
For any privacy request, contact support@Tonicvia.com.