Refund & Cancellation Policy
How coordination service fees, cancellations, and hospital-related payments are handled.
Tonicvia is a medical travel coordination platform. This policy explains coordination-related fees. Hospital and treatment payments are made directly to the treating hospital unless otherwise agreed in writing.
Coordination services
If a coordination fee applies to your case, it will be disclosed clearly before you commit. Fee terms, refunds, and cancellations will be confirmed in writing for your specific case.
Hospital and treatment payments
Hospital deposits, treatment fees, and cancellation terms are set by the hospital and will be explained in your written estimate and hospital agreement.
Travel changes
Flight, hotel, and visa costs may be non-refundable depending on the provider. We help you understand these terms before you book.
Questions
For questions, see our Contact page and Terms of Use.