Who is responsible for what
Medical travel goes well when every activity has a clear owner. This matrix shows which activities Tonicvia handles, which belong to the hospital and doctors, and which decisions always remain with the patient and family.
| Activity | Tonicvia | Hospital / doctor | Patient / family |
|---|---|---|---|
Organizing records Tonicvia builds the checklist; the family provides the documents. | Responsible | — | Participates |
Reviewing medical records Only licensed clinicians review records medically. | — | Responsible | — |
Diagnosis | — | Responsible | — |
Treatment recommendation | — | Responsible | — |
Hospital proposal collection Tonicvia requests; hospitals respond. | Responsible | Participates | — |
Comparison formatting | Responsible | — | — |
Hospital selection | — | — | Responsible |
Medical consent The hospital explains; the patient decides and signs. | — | Participates | Responsible |
Hospital billing Patients pay hospitals directly. Tonicvia's fee is separate. | — | Responsible | Participates |
Travel booking Tonicvia can coordinate; the patient books and pays. | Participates | — | Responsible |
Visa decision Decided only by the Government of India. Hospital issues invitation documents. | — | Participates | Participates |
Surgery | — | Responsible | — |
Clinical outcome Outcomes depend on clinical factors and the patient's participation in recovery. | — | Responsible | Participates |
Emergency treatment Contact local emergency services or the treating hospital. Tonicvia is not an emergency service. | — | Responsible | Participates |
Fit-to-fly decision Tonicvia requests written confirmation; the treating clinician decides. | — | Responsible | Participates |
Rehabilitation advice | — | Responsible | Participates |
Follow-up coordination Tonicvia schedules; clinicians deliver the care. | Responsible | Participates | Participates |
Insurance coverage The patient confirms coverage with their insurer. Tonicvia is not an insurer. | — | — | Responsible |
Data correction / deletion Request through support@tonicvia.com. Hospitals manage their own records under their policies. | Responsible | Participates | Participates |
Tonicvia is a patient-side information and coordination service. All diagnosis, treatment, surgery and clinical outcomes are the responsibility of licensed hospitals and clinicians chosen by the patient. In an emergency, contact local emergency services or the treating hospital directly.
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